Warranty

Homeowners

From maintaining your new Southgate home to taking care of your appliances, we’re committed to helping you preserve that new-home feeling.

Warranty Information Appliance Information Warranty Request

Warranty Information

When you build with Southgate Homes, rest assured knowing you have a quality-built home with a warranty you can trust. We understand all the precious moments and memories that will take place in your home for years to come. And our job is to ensure your home plays a big part in your life story.

Warranty Coverage Guidelines for Homes closed prior to 11.1.23 Warranty Coverage Guidelines for Homes closed 11.1.23 and after Care & Maintenance Guide: Natural and Engineered Stone Post-Freeze Home Checklist

Appliance Information

All appliances in your home are warranted by the respective manufacturers.
For service requests on your appliances, please call one of the numbers below.

Frigidaire/Electrolux – 855-224-4987

Whirlpool/KitchenAid – 800-442-1111

GE – 800-GE-CARES

    Warranty Request

    Please complete the form below to submit warranty requests.

    You must provide your closing date to continue.

    Based on your closing date your Workmanship Warranty is valid until / Mechanical Systems Warranty is valid until . Please see our home warranty guides for structural and additional coverage details.

    It appears workmanship and distribution systems coverage has expired on your home. If you have structural questions, please contact us at warranty@southgatehomes.com

    Schedule for initial contact

    Are you the one to contact in regards to service?*

    If no, please tell us who to contact:

    Warranty Requests

    By submitting your information, you agree that we may call or email you regarding your inquiry, including by an automated dialer or through the use of a pre-recorded voice. In addition, you may receive marketing messages via email. Consent is not required for purchase of property.

    By submitting your information, you agree that we may text you regarding your inquiry. Message and data rates may apply. You can unsubscribe at any time. Text "STOP" to 43691 to cancel. Text “HELP” to 43691 for help. Message frequency varies by use. Consent is not required for purchase of property.

    Visit our Privacy Policy and Terms of Use for more details.

    All warranty requests must be submitted in writing by completing the form above. If you have submitted your request and not received a response within 48 hours, please feel free to reach out to our team directly.

    Customer Care/
    Warranty

     469.573.6732
     warranty@southgatehomes.com